Insurance Broker Manual

A two-part manual with concise broking process and detailed guidance on key issues, covering:

IN THE MANUAL.

• Marketing and advertising
• Client contact
• Preparing documents
• Collecting information
• Can you act?
• Duties to clients
• Retail vs. wholesale clients
• Terminating your engagement
• File management
  

IN THE COMPANION.

• What is a financial service?
• Privacy and confidentiality
• Conflicts of interest
• Client engagement
• Advice and disclosure
• New business, renewals, cancellations and lapses
• Trust accounts and taxes
• Claims and complaints

Benefits:

• Comprehensive one-stop broking guide
• Seamlessly integrates relevant Acts and Regulations, Class Orders, Regulatory Guides, Info Sheets and industry Codes of Practice
• Contains customisable policies, procedures and templates
• Includes guidance on implementing all requirements
• Distinguishes retail and wholesale clients
• Packed full of practical tips, traps and diagrams
  Detailed table of contents ensures easy navigation
• Fully footnoted
• Supports your quality assurance programme
• Regularly updated to reflect changing regulation, policy and practice - an additional fee applies

Use: 

• Convenient reference guide
• Customise to create policies and procedures for your business
• Combine with the AFS Licensee Manual and Compliance Calendar for a complete compliance management system

We have also included free of charge a set of our Contractual Liability Tipsheets for Broker. You can use these in your business and given them to your clients.

This price is for use by 5 brokers. Discounts are available for >5 brokers. Contact us for a quote.